Shipping & Returns policy

Thank you for shopping with Curl Anthology! We want your experience with us to be as smooth and enjoyable as possible, so we've outlined all the details about our shipping and returns policy below.

Shipping Information

1. Processing Time

• All orders are processed within 24 hours. Orders placed on weekends or public holidays will be processed the next working day.

2. Delivery Time

• Standard UK Delivery: 2-3 business days
• Express UK Delivery: 1-2 business days
• International Shipping: Delivery times vary by destination. Typically, orders to Europe take 5-7 business days, and international orders outside of Europe may take up to 10-14 business days.
• Nigeria Shipping: We are pleased to offer a £10 fixed rate shipping fee to Nigeria (no minimum spend required). This will automatically activate at checkout when you input a Nigerian postal address.
• Please note that delivery times are estimates, and while we work with trusted couriers, delivery delays can sometimes occur, especially during peak periods or due to circumstances outside of our control.

3. Shipping Costs

• Standard UK Delivery: from £3.99
• Express UK Delivery: from £4.99
• International Shipping: Shipping fees will be calculated at checkout based on your location. 

4. Order Tracking
Once your order has been dispatched, you will receive a confirmation email with tracking details so you can track the progress of your delivery.

5. Packaging
We take great care in packaging your products to ensure they arrive in perfect condition. We also aim to be eco-conscious by using recyclable and sustainable materials wherever possible.

Returns & Exchanges

At Curl Anthology, we want you to be completely satisfied with your purchase. If you're not happy for any reason, you can return your items for a refund or exchange under the following conditions:

1. Returns Eligibility

• We accept returns for unused and unopened items within 14 days of the date of delivery.
• Items must be in their original, resaleable condition.
• Unfortunately, we cannot accept returns for opened or used products due to hygiene and safety reasons.

2. How to Return an Item
To initiate a return, please follow these steps:

• Contact our customer service team at info@curlanthology.co.uk to begin a return.
• You will be responsible for arranging your return and paying for return postage. Postage on returned items is non-refundable.
• Package the items securely and include the reference number on the return package.
• Please ensure you use a trackable delivery service for your return to ensure your items get back to us in good condition. We are not responsible for items lost in transit.

3. Refunds
Once your return has been received and inspected, we will process your refund to the original payment method. Please allow up to 7-10 working days for the funds to appear in your account.

• Shipping costs are non-refundable, except in cases of faulty or incorrect items.

4. Exchanges
If you would like to exchange an item for a different size, colour, or product, please return the original item as per the above instructions and place a new order for the replacement item.

5. Faulty or Incorrect Items
If you receive a faulty or incorrect item, please contact us as soon as possible at info@curlanthology.co.uk. We will arrange for a full refund in the form of store credit or exchange and cover the return shipping costs.

Important Notes

• Address Accuracy: Please double-check your shipping address before completing your order. We cannot be responsible for items delivered to incorrect or incomplete addresses provided by customers. If you want to change the address on your order, contact us as soon as possible. We can amend the address on your order as long as it has not yet been dispatched. Once it has been dispatched, we are unable to amend your address.
• Customs Duties & Taxes: For international orders, please be aware that customs duties and taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer.
• Sale Items: Sale and discounted items are final sale and cannot be returned or exchanged unless faulty.

If you have any further questions or concerns, our customer service team is happy to assist. Please email us at info@curlanthology.co.uk, and we’ll get back to you as soon as possible.

Thank you for choosing Curl Anthology—we hope you love your products as much as we do!